| China Southern Expands Customer Call Center Service To New Chinese Region; Airline’s Services Now Available In Shenyang , Liaoning Province
GUANGZHOU, China - June 22, 2005 - China Southern Airlines (NYSE: ZNH, HKSE: 1055, SHA 600029) - www.csair.com/en - the largest airline in The People’s Republic of China, has expanded its Customer Service Call Center reservation operations to Shenyang, Liaoning Province. “Effective immediately, customers in the Shenyang, Liaoning Province will be able to experience the same high level of customer service and FFP support that almost all of China now enjoy,” said Mr. Li Kun, COO, China Southern Airlines. China Southern Airlines’ Customer Service Call Center offers passengers nationwide access to China’s largest airline through one dedicate number - 950-333 - and is already available to millions of customers in major metropolitan markets including Guangzhou, Beijing and Shanghai, with bilingual (Chinese and English) operators standing by. China Southern’s CustomerService & CallCenter was put into pilot operation in Guangzhou on September2, 2002, and into formal use on April 9, 2003 with the national hot line number opened the same day. In June 2003, the 950-333 call service line was opened in Beijing and Shanghai and the following October in Haikou and Shenzhen. In 2004, nine cities were added to the service, including seven domestic cities: Changsha, Dalian, Guiyang, Urumqi, Shantou, Wuhan and Zhuhai; one regional: Hong Kong (00852-292- 95033) and one International: Seoul (00822-1588-9503). On March 18 of this year, Shenyang began to come on line and on May 16, Zhengzhou was added. Currently, 16 cities have access to the 950-333 CustomerCallCenter … 14 domestic cities (Beijing, Changsha, Dalian, Guangzhou, Guiyang, Haikou, Shanghai, Shantou, Shenyang, Shenzhen, Urumqi, Wuhan, Zhengzhou and Zhuhai); one regional (Hong Kong) and one International (Seoul). The largest airline in The People’s Republic of China for the past 26 years, China Southern Airlines - www.csair.com/en - connects more than 80 cities around the globe.Major business and vacation destinations served in China include: Beijing, Chengdu, Guangzhou, Guilin, Hong Kong, Kunming, Shanghai, Shenzhen and Wuhan and as well as international service, including: Amsterdam, Bangkok, Fukuoka, Hanoi, Ho Chi Minh City, Islamabad, Kuala Lumpur, Jakarta, Los Angeles, Manila, Melbourne, Moscow, Osaka, Paris, Penang, Phnom Penh, Seoul, Singapore, Sydney and Tokyo. For China Southern Airlines reservations and information, please contact your local travel agent.
For Immediate Release: Contact: Mr. Jeff Ruffolo |